East Midlands Airport
Sterling Airways files for bankruptcy
"Please note that if you have booked your travel/hotel/car through a travel agency or tour operator, please contact them upon your return for possible refund of expenses for your return flight.
"We understand that most travel insurance does not protect holders from airline insolvency but should you have taken insurance please contact your insurance company for clarification."
Sterling Airways, the Danish based budget airline that flew from London Gatwick, East Midlands and Edinburgh to Scandinavia has filed for bankruptcy.
Sterling Airways blamed the financial crisis and rising fuel costs for its decision to file for bankruptcy and ground its planes with immediate effect.
In an annoucement on their website, Sterling gave the following advice to customers who had bought tickets to fly with them:
"Customers who have directly purchased their tickets on Sterling’s website will unfortunately not be refunded neither will their return flights. You therefore have to book your return flights with another airline company.
"If you have paid for a flight by credit card, we advise you to contact your bank or credit card company to ask for a possible refund.
"Customers who have booked their flights through a travel agency or tour operator should initially contact them.
"Passengers who have booked their tickets through Sterling, but is flying with Norwegian, should contact Norwegian directly on one of the below phone numbers:
+47 21490015 (from outside Norway)
815 21 815 (from Norway)
"Passengers currently staying abroad in hotels, or hiring a car through Sterling business partners, are still able to stay in their hotel or keep the hired car for the relevant period of time, as such services are paid for through our business partners and not Sterling. However as for your return flight, you will need to find alternatives for your final destination.
posted October 2008